1. Introduction to Enterprise Resources & TERMS 

A business entity exists because of its resources. These come in many forms and shapes – some tangible, some intangible and some in between. Primarily the physical resources fall into fixed assets, movable assets, cash/convertible assets, stores etc. while non-physical resources fall into human resources, intellectual properties, process controls, quality assurance practices, customer relationships etc. No enterprise can afford to leave its resources unidentified & unaccounted for. The enterprise is the sum total of all its resources. 

The enterprise thrives on the efficient utilization of its resources. Getting higher yield by leveraging the existing resources optimally is a continuous challenge for any business. To overcome that challenge smart management of enterprise resources is imperative. In this age of information, enterprise resource management takes on a higher dimension – that of knowledge as a vital resource. More & more the non-physical assets such as intellectual properties & customer relationships play a larger role in the success of the enterprise than physical assets. Throughout the world, software applications help keep better tabs on physical assets but managing non-physical assets is virtually impossible without the right computer software.

TERMS is a versatile fully online electronic enterprise resource management system suitable for medium to large organizations. It handles unlimited transactions, employees, client accounts and users in a multi-user network environment over LAN & WAN. It can be readily integrated with any existing enterprise applications in use and can be accessed from anywhere over the internet with proper authorization. 

2. Application Modules of TERMS

TERMS is a comprehensive suite of applications for the total management of enterprise resources. The current version (version 2.0) provides the following application modules which are integrated into a seamless operating environment: 

Customer Relationship Management (CRM) 

This module is designed to handle all services to customers such as monitoring delivery status, resolution of complaints, managing customer profiles, maintaining sales/service history, arranging notifications to customers and others. The module takes care of all routine processing and provides necessary information on-line so that the sales force, service agents and consultants can efficiently carry out their functions to the satisfaction of the respective clients. The CRM module currently has the following sub-modules –

a) Customer profiles 
b) Sales/service history 
c) Profitability analysis 
d) Sales cycle management 
e) Sales force/agents performance monitoring 
f) Product/service delivery management 
g) Customer service rating 
h) e Ordering

Customer relationship management is a crucial tool in today’s business that no one can afford to ignore. The TERMS CRM module meets that need squarely. The specialty of TERMS CRM is its flexible structure which allow various types of implementations based on company policies and requirements without recourse to programming. 

Supply Chain Management (SCM) This module handles all supply related functions such as suppliers’ profiles, product delivery cycles, delivery scheduling, etc. such that a business can minimize idle inventory to near zero while ensuring timely delivery of needed products and parts at the right locations without exception. The SCM module has a number of sub-modules – 

a) Suppliers profile 
b) Inventory profile 
c) Delivery scheduling 
d) Inventory costing 
e) Procurement cycle management 
f) Supplier evaluation 
g) e Procurement

With ever-more discerning and demanding customers, businesses today have to deliver custom-configured products, change orders at a moment’s notice and do all these with jet-speed and accuracy. With TERMS SCM companies can detect, evaluate and solve problems in real time at every stage of the supply chain process. 

Human Resource Management (HRM) 

This module handles overall HRM functions for effective utilization of human resources and their alignment with the company goals and objectives. The TERMS HRM module currently provides the following sub-modules – 

a) Recruitment processing 
b) Staff allocation 
c) Performance evaluation 
d) Personnel administration 
e) Service rules 
f) Training scheduling 
g) Leave/attendance monitoring 
h) Branch/subsidiary setup 
i) Salary/benefits management 

The HRM module with its rich feature-set is aptly suited to any organization intent on harnessing its HR optimally. 

Financial Management System (FMS) 

The TERMS FMS comes with the standard suite of financial applications. It has multi-currency support and allows unlimited number of transactions. Its numeric fields are configurable up to 34 digits making it suitable for the largest corporations of the world for the foreseeable future. Its sub-modules are – 

a) General Ledger 
b) Payroll management 
c) Provident fund management 
d) Stores management 
e) Fixed-asset management 
f) Stock options management 
g) Tax management 
h) Budgeting 

The FMS provides unlimited items and levels in its hierarchical GL structure in line with modern accounting practices. Besides standard accounting reports such as balance sheets, profit & loss statements, etc. the FMS can also provide customized reports as per management requirements. 

Online Notice-board & Messaging (ONM)

This is a unique feature of TERMS. It enables the management to issue any notice electronically. Every staff members can view the notices on-line. The notice board can contain important information regarding service rules & procedures, e-books/articles, free software, etc. that anybody can use for their own purpose. It also generates broadcast messages as and when required. The ONM module serves as an electronic bulletin board on the corporate intranet secure from hackers. 

TERMS has been designed to address virtually all resource management needs of a modern organization. However, in recognition of the changing needs of the marketplace and the unique needs specific organizations, the TERMS implementation team includes domain experts from various disciplines and industries who help clients roll-out TERMS in compliance with their in-house requirements. 

3. Network diagram & Architecture of TERMS

TERMS is designed on n-tier architecture. 


TERMS is designed for both desktop and web users. TERMS design is object-oriented. As such it is easily maintainable, readily extensible and highly scalable. 

System Layout of TERMS

Quality Control of TERMS: 

TERMS development quality is controlled under ISO 9001 procedures and SEI CMM guidelines. 

TERMS testing is divided in three stages

i) Unit test against Design 
ii) System test against Requirement 
iii) Acceptance test by user with real data 

Moreover all technical documents are reviewed at every stage for quality control. 

TERMS includes a web-server interface through which it can be accessed from anywhere (home, on-the-road, customer-premises etc.) provided the company management authorises such access to staff. The web-server is secured by state-of-the-art SSL and firewall encryption (both hardware-based and software-based). 

4. Security features of TERMS 

In old days, the most guarded asset of an organization was in the vault-today it is the secure infrastructure. Once the organization decides to go online, data is exposed to a vast number of users. TERMS has premium security measures built into every layer. The levels are: 

1. Operating system level security (Windows 2000/NT with NTFS or Unix ) 

a. Account policies 
b. User right policies 
c. Auditing (audit trail) 

2. Database level security (Oracle 9i)

a. Data integrity 
b. Integrity constraints 
c. Object-level privileges 

3. Application level security 

a. User ID 
b. User password 
c. Auditing (transaction log) 

These security features, along-with state-of-the-art encryption technologies used, make TERMS impregnable. 

5. Important issues and questions regarding TERMS implementation 

What about integration with and data conversion from existing software applications? 

TERMS comes with standard interface and data conversion module that allows quick integration with and import/export of data from any third party application already in use. Our implementation teams are experts in carrying out these chores with little or no disruption to day-to-day business. 

What technology platforms are needed for TERMS? 

TERMS uses industry-standard computer hardware and software platforms giving the customer total freedom in choosing the appropriate platforms to suit performance needs and budgets. Typical implementations use the following platforms – 

a) Central server: Intel Pentium IV-based computer 
b) Operating system: UNIX, Linux or Windows 2000 
c) Disk storage: RAID 
d) Database: Oracle 9i 

e) Front-end: PC with Windows 98 or later version 

These are indicative only. Customers may choose any open standard platform. The specifics of various platforms change rapidly over time as technology advances the state-of-the-art every instant. 

What about implementation, support and maintenance? 

Technohaven has separate teams specialized in implementation, support and maintenance. The implementation team brings with it industry specific expertise and proven field experience of aligning customer requirements with automation. Technohaven provides round the clock support to its customers and has support executives for both onsite and remote support. TERMS is meticulously maintained as per SEI-CMM guidelines for continuous improvement. Customer support is available through annual support contracts which guarantee two hour response time in major cities. 

What about upgradations and technology migration in the future? 

TERMS has been developed with industry standard software development tools and open system standards that make future upgradations and technology migrations virtually automatic without the pains associated with proprietary technology platform changes. 

6. TERMS Market Place 

Who should buy TERMS? 

Any organization whether a commercial entity, NGO or government department that typically has more than 20 employees and has two or more business locations. 

What are the TERMS licensing arrangements? 

TERMS licensing is based on both number of modules, sites (servers) and seats. Our sales people will be more than happy to provide more details on this based on specific customer needs.